City of Richmond COVID-19 Response Update March 20, 2020 Accessing City Services The city will be closed through the end of the month.  There is a list of city services that will be available during this period online, linked here. The list will be updated as circumstances change. Here is an example of the type of information available in that repository. -         Department of Social Services o     DSS determines initial and continuing eligibility for various benefit programs, to include those that pertain to basic needs (i.e., food and emergency rental or utility payments).  o     Citizens who need to apply for benefits should call the Enterprise Call Center at 1-855-635-4370 or go   online . Pending applications, renewals or verifications can be faxed to 804-646-7018 or placed in the drop box at the front of the Marshall Plaza or Southside Community Service Center.  o     Citizens needing an EBT replacement card are encouraged to call 1-866-281-2448. If you h

Department of Social Services (DSS) Frequently Asked Questions Updated: June 8, 2020 How can I apply for benefits? Call: 1-855-635-4370 Online:  www.commonhelp.virginia.gov Fax a paper application to: 804-646-7018 Drop Box at Marshall Plaza (900 E. Marshall Street) Drop Box at Southside Plaza (4100 Hull Street) How can I find out the status of my benefits application (SNAP, TANF, and MEDICAID)? Call: 1-855-635-4370 Online:  www.commonhelp.virginia.gov How can I get a replacement EBT Card if my card is lost, stolen or damaged? Call: 1-866-281-2448 (Toll-free, 24 Hour Customer Service Hotline) How do I know if I am eligible to receive the Pandemic EBT (P-EBT) benefits? If you believe there are eligible students in your household but you do not receive P-EBT by the middle of June, call (804) 726-7000 How can I report child abuse/neglect or elder abuse? Call to report child abuse: 804-646-0438 (After Hours: 1-800-552-7096) Call to report elder abuse:

The City of Richmond will be closed to the public from Monday, March 23 to the end of the month, Tuesday, March 31. Essential personnel must report on time. Essential services will continue.  Click here to access a list of services available through the closure. Please check the dedicated city webpage for updates:  www.richmondgov.com/covid19 .  ##

Last Updated: Monday, March 22, 2021 - Department of Social Services update to Pandemic EBT Aging and Persons with Disabilities Use the following helpline for Older Adults 60 + and those 18+ with physical and sensory disabilities: (804) 646-1082. Hours are Monday – Friday, 8:30 a.m. - 5:00 p.m. The office provides the following services:  -         Information and Referral -         Delivered food items that will require preparation. (Based on availability of foods and volunteer drivers) -         Financial Assistance i.e., Mortgage, Rent and Utilities -         Social Services benefits SNAP, Medicaid, Adult Protective Services, Adult Services -         Well-check calls to those who may be socially isolated.  If you know of someone or you could benefit from a well-check call, please provide individuals contact information by calling the Aging and Disability Helpline (804) 646-3054. Senior Connections: The Area Agency on Aging also offers a helpline at (804) 3