City of Richmond Department of Public Utilities COVID-19 Customer Service FAQs --> The City of Richmond Department of Public Utilities (DPU) & Richmond Gas Works is committed to the safety of all during  COVID-19 . The City of Richmond government reopens June 1 under a Phase 1 operating plan. Following CDC-recommended guidelines to protect your health as well as that of our technicians, DPU’s services will remain focused on emergencies, new consumer connections and restoration of water and gas services. We are however, providing additional support for billing inquiries and other account concerns.  Additionally, the moratorium on service disconnections for non-payment will continue.  More information is detailed below.  We thank you for the opportunity to be of service to you and appreciate your continued patience as we respond to the evolving impacts of COVID-19. Our Customer Care Call Center message (804-646-4646) reflects our current statu...

On Monday, June 1, the City of Richmond government facilities and offices will enter Phase 1 of the city’s operating plan.  The City of Richmond workforce has been operative throughout the State of Emergency, providing essential services to residents and businesses despite the public health crisis. Phase 1 largely entails the phasing in of  limited  in-person services in key city facilities. The city continues to urge residents to use available e-services. For questions about available city services,  view this updated list . First floor public access for walk-in payment services is provided in City Hall.  Please note that not all departments or agencies in City Hall building will be open for walk-in services. For departmental specifics,  visit this updated list . The following city facilities will be open to the public  by appointment, access only by security in each location :  City Hall (with the exception of the Richmo...

For detailed guidance on the effect of Phase 1 on small businesses,   click here On Thursday, Mayor Stoney announced that the City of Richmond will cautiously move into Phase 1 of Forward Virginia, the state’s reopening plan.   “When I look at the picture in totality, given the added tools at our disposal, the current trends in our local data and my faith in Richmonders to look out for one another, I believe that Richmond can cautiously move into Phase 1 on Friday, May 29,” said Mayor Stoney at Thursday’s press conference. During the first delay that the City of Richmond requested, the Stoney administration and Richmond City Health District expanded testing efforts, implemented a contact tracing effort, ensured every COVID-19 positive Richmonder will be able to isolate safely and securely with supported isolation, and advocated for a statewide mask requirement. The city initially requested a modified Phase 1 reopening that maintained restrictions on pla...