Client Services Will Not Be Impacted Mayor Dwight C. Jones’ administration announced today efforts to reorganize the Richmond Department of Social Services and to correct what has been determined to be major financial management failures. This week the administration became aware of billing errors that have been generated by the department to the Commonwealth of Virginia. “We’ve identified financial management failures that have resulted in an estimated $3.8 million in over billing to the Commonwealth of Virginia. We’ve already begun the process of correcting the billing with the proper State representatives and we're working closely with the City's Auditor,” said City Chief Administrative Officer Byron Marshall. “This management failure has highlighted for us an area of City government that must be retooled. We have no evidence that any of this is based in fraud or corruption, but rather poor management and record keeping which indicates a need to make significant proced