City to Implement Steps to Improve Customer Interaction for City Permitting
Mayor Levar M. Stoney today announced the city is implementing a series of steps to improve customer interaction with permitting in the City of Richmond. In a letter sent to stakeholders on November 28, the mayor addressed changes coming to the city’s permit center located in Room 110 at City Hall. “After hearing from many relating to their experience applying for and receiving permits from Room 110, we are changing how these matters are handled here at City Hall,” said Mayor Stoney. “We are committed to making the process of getting a permit less time-consuming, and more customer-friendly and efficient, and will take full advantage of the technology we have available to make it easier to conduct business with the City of Richmond.” The following steps will be implemented on December 1, 2017: Better office hours The Permit Center will now be open 7:30 a.m. - 4 p.m. (Monday - Friday), which previously operated from 8 a.m. - 5 p.m. This will allow customers to come in earlier