City Services Available During Current City Closure

Last Updated: Tuesday, May 19

- Circuit Court - court expectations and procedures updated

Aging and Persons with Disabilities

Use the following helpline for Older Adults 60 + and those 18+ with physical and sensory disabilities: (804) 646-1082. Hours are Monday – Friday, 8:30 a.m. - 5:00 p.m.

The office provides the following services: 
-       Information and Referral
-       Delivered food items that will require preparation. (Based on availability of foods and volunteer drivers)
-       Financial Assistance i.e., Mortgage, Rent and Utilities
-       Social Services benefits SNAP, Medicaid, Adult Protective Services, Adult Services
-       Well-check calls to those who may be socially isolated.  If you know of someone or you could benefit from a well-check call, please provide individuals contact information by calling the Aging and Disability Helpline (804) 646-3054.

Senior Connections: The Area Agency on Aging also offers a helpline at (804) 343-3000. Hours are Monday – Friday, 8:30 a.m. - 5:00 p.m.

Senior Connections provides the following services:
-       Conducting assessments by telephone
-       Coordinating with Meals on Wheels to provide once a week delivery of meals to individuals enrolled in the Home Delivered Meals Program.  If you have questions, call (804) 343-3000
-       Individuals not enrolled in the Home Delivered Meals Program can receive food items once a week on a temporary basis.  Call (804) 343-3000 to register for food

Animal Care and Control

Richmond Animal Care & Control shelter is closed to the public and volunteers until further notice. Adoptions/fosters/redemptions are available by appointment only. 

RACC is hosting a human/pet food pantry for anyone in need. It is open seven days a week from 8-5 p.m.

Email if you are interested in adopting a pet. Email if you are interested if fostering a pet. Email if you found a pet, lost a pet or need to reclaim your pet from RACC. 

Dogs available for adoption can be viewed here:
Available cats can be viewed here:

RACC Animal Control Officers are responding to calls for service 24/7 and can be reached at 804-646-5573.

Behavioral Health Authority, Richmond

In an effort to prevent face to face contact, reduce exposure of staff and individuals receiving services or individuals in need of services, and to contribute to the community slowdown of the spread of COVID-19, RBHA is implementing the following service modifications effective 03/23/20.

RBHA will be closed to the public on Monday, March 23 and Tuesday, March 24. There will be no public access to the RBHA main building at 107 S. 5th Street without appointment.

RBHA asks that patrons call 804-819-4000 before coming into any RBHA facility. 

Here’s an updated list of services offered. 

-       Richmond City Crisis Response – If you are experiencing a psychiatric emergency, please call (804) 819-4100
-       Crisis Stabilization Unit (CSU) Services – Operating with limited admissions
-       REACH Crisis Response – 24/7 crisis and referral line operational at 1-855-282-1006, no face-to-face interventions in hospitals, utilizing telephone and electronic interventions
-       CReST Crisis Response - Referral line operational at 844-729-6954, no face-to-face interventions in hospitals, utilizing telephone and electronic interventions
-       Rapid Access (Same Day Access) – Rapid access is the process to start mental health and/or substance use disorder treatment services at RBHD, will continue to operate Monday – Friday 8 a.m. to 2 p.m. throughout COVID-19 and building closures, patients should call 804-241-9621 to start the Rapid Access assessment process and get more information
-       Medication, Psychiatry, and Pharmacy Access (RICH Clinic and OBOT) – Closed to the public Monday, March 23 and Tuesday, March 24, and working to implement a Tele-Med protocol
-       Case Management and Service Coordination – No face-to-face services, utilizing telephone and electronic interventions
-       North Campus Residential Services – operating with limited admissions

Circuit Court

All persons entering the building we will be required to have a temperature check at the entrance and are strongly encouraged to wear a face mask throughout the building. 

As a result of the public health threat of COVID-19, the Richmond Circuit Court will follow a liberal continuation policy effective Monday, March 16, 2020. The Supreme Court of Virginia has suspended civil and criminal jury trials until further order of the court. Emergency cases will be heard, and other cases may be scheduled though the judges’ chambers, with a preference for video and telephone conferences.  

Persons summoned for jury duty or as a witness who are elderly, have underlying medical issues or have other compromising health issues and wish to be excused, are encouraged to notify the Court as soon as possible prior to the anticipated court date. Email, telephone and regular mail are the preferable means of notice. The circuit court judges will work to ensure a safe and appropriate environment for all jurors. 

The Richmond Circuit Court Clerk’s Office continues to operate normal business hours, 8:30 am to 4:30 pm, Monday through Friday. The Clerk’s Office will close each day at noon for one hour. All regular services, including deed recording, marriage licenses and probate, continue. Appointments are required for many services. We recommend citizens contact the Clerk’s office at 804-646-6505 before coming to the courthouse.  Please see our website for more detail as to service availability:

Attorneys are encouraged to use electronic filing options and remote access systems. Most court cases have been continued. Please contact the clerk’s office or visit the page on the city’s website for more information. 

Richmond Circuit Court, John Marshall Courts Building, 400 N 9th St., Richmond, VA 23219

Community Wealth Building

The Office of Community Wealth Building Career Station buildings are closed to the public. Workforce services are being provided to the public virtually. Participants who need services should call their career advisors directly. 

Residents who need services but do not yet have a career advisor can call (804) 646-6464.

Economic Development

The City of Richmond's Department of Economic Development is available to help connect businesses to resources to assist with their response to COVID-19.  

Email the office at or call (804) 646-3792.

Emergency Communications

9-1-1 emergency communications services are fully operational. Call 9-1-1 in an emergency only.  

For non-emergency police and fire services, call 804-646-5100. Citizens with questions about COVID-19 can call the Virginia Health Department hotline: 1-877-ASK-VDH3.

Fire and Emergency Services, Management

In response to the COVID-19 outbreak and subsequent related policies, Richmond Fire and Emergency Services continues to be guided by CDC, state and local health officials regarding best practices for protecting members and preventing the spread of the virus.

Emergency response will not change. The stations are fully staffed and able to respond to any emergencies that the community might face. First responders are utilizing enhanced personal protective ensemble when appropriate and modified select patient encounter procedures. Additionally, when possible, they maintain six feet of distance for initial assessment. As a standard practice in line with CDC guidelines, when encountering patients with respiratory complaints and flu like symptoms, personnel will place a surgical mask on the patient.

Fire stations will have limited access to the public. An exception will be made for any medical emergency that would require the public to enter a station for treatment. Notices will be posted on the front door of each station, directing visitors to call Fire Headquarters to conduct business.

Fire Headquarters will be closed to the public, but available for phone calls. All personnel, both in the stations and office positions, are practicing social distancing. 

Non-emergency and non-essential services are not being offered at this time.


Because many calls in the RVA311 Call Center in the past week have regarded finance, the department has created a full FAQ document for public use. Read it here.

The new deadline for the Tax Relief for the Elderly and Disabled Program is now April 30. Apply here. 

General Registrar

Voters may apply to register to vote or for an absentee ballot for the June primary by going online to This will require a Virginia issued DMV ID to complete the transaction. If a voter does not have a Virginia issued DMV ID, they can print the application out and mail it to the Registrar’s Office at P.O. Box 61037, Richmond, Virginia 23261. 

Candidates wishing to file for office in November can contact the Registrar’s Office at and request an appointment to submit their paperwork. If possible, any documents which require being notarized should be notarized before submission. 

Additional information about voter registration, absentee balloting and the June primary can be found on at under the Voter Registration department. 

Additional information can be found at Voters can also email the office at or send a fax to (804) 646-7848.

General District Court

Read the most recent information on the General District Court here. 

Visit the Richmond - John Marshall court location here. Visit the Richmond - Marsh location here.  

Health District, Richmond City

The Richmond City Health Department continues to provide some limited services.  In order to protect the safety of the public and staff please see the following information regarding reduced services.  

The Richmond City and Henrico County Health Districts have set up a COVID-19 hotline to answer your questions – 804-205-3501. This hotline is for general questions regarding Coronavirus. If you have a medical emergency, please contact 911 instead. Hours of operation Monday-Friday (8:00 AM-6:00 PM).

Walk-in Naloxone dispensing at RCHD is suspended until Further notice, but individual no-contact training and dispensing can be arranged for anyone who may be in need by calling 804-592-8069.

Clinical Services
The following health department clinical services remain available. 
·       STI clinic is open Monday, Wednesday and Friday from 8:00am-12:00pm and 1:00pm – 5:00 pm for patients who are currently experiencing STI symptoms and have an appointment. Appointments can be made by calling 804-205-3500, option 3.
·       Gilpin, Mosby, Whitcomb, and Southwood Resource Centers remain open with limited community and clinical services. 

Please call and make an appointment:
Gilpin - 804-786-1960
Mosby - 804-786-0204
Whitcomb - 804-786-0555
Southwood - 804-230-2077

Environmental Health

Environmental Health Services is still accepting food establishment, mobile food unit and plan review applications by U.S. Postal Mail and fax.  During this time, they will accept credit card payments over the phone.  Please contact the office to email the application and the administrative staff will help you.  

Environmental Health Specialists are still available for phone consultation, foodborne illness related complaints and acute public health related complaints.  

Please contact 804-205-3912 for more information or to make a credit card payment. Please mail applications and payments to Richmond City Health District Environmental Health, 400 E. Cary Street, Richmond, VA 23219.  Please fax applications to 804-786-9007 or 804-371-2208.    

Vital records
The vital records office remains open at 400 E. Cary Street.

Mail-in applications are also being processed through the state office. Please visit this section of the website for mail-in application information. Expedited mail-in service can be provided by VitalChek

WIC services remain available.  

Call 482-5446 (Cary St WIC Office), 786-3201 (Richmond Community Hospital WIC Office) or 205-9816 (Southside WIC Office) to receive direction on how to schedule your visit. You may be asked to have your physician fax in most recent heights and weights. Some normal labs will be deferred at this time to reduce exposure of your child and staff.  The offices ask if you or your child are currently sick you call the office prior to your visit.

Housing and Community Development

The City of Richmond's Department of Housing & Community Development is currently closed to the public. However, staff is still processing AHTF, CARE, Enterprise, City-wide, CAP, NiB, CIP-GF and all HUD grant programs’ invoices and contracts.  

Should you need to reach out and discuss a matter with staff, please use their City of Richmond email address. The following staff are available to assist you:

Sec108, Citywide, CAP loans:
CARE and Enterprise Zones:
Procurement & Sec3 Reporting:

Human Resources
Human resources is accepting applications jobs that are posted and still open.  

Visit the Human Resources page on the city’s website. 

Justice Services

The City of Richmond's Juvenile Detention Facility will accommodate all professional and parent contact/visitation by telephone only.  Please contact the Detention Facility at (804) 646.3461.

For information regarding the Department of Justice Services’ Adult Programs, please contact the office at (804) 646.8955.

For information regarding the Department of Justice Services’ Juvenile Programs, please contact the office at (804) 646.2902.

Juvenile and Domestic Relations Court

Read about a court order issued by the Domestic Relations Court here. The order continues all cases involving child support, civil custody and visitation, adult criminal cases where the defendant is not incarcerated, and juvenile delinquency cases where the juvenile is not held in detention.

That order is now extended in its duration until April 6, 2020. 


All locations and book drops are currently closed. All due dates have been extended until the library reopens locations and book drops to the public. There is no need to renew checked out items. 

Overdue fines were eliminated in February-- past fines were forgiven and no new fines will accrue. Items will not go into “lost” status because due dates have been extended indefinitely.

The library will respond to requests for information through social media platforms (Twitter, Instagram and Facebook), via Nextdoor and neighborhood association pages, through and "Ask a Librarian," an online chat platform that allows us to respond in real time, during normal business hours. This service us also available in Spanish,

Residents of the library’s borrowing area may sign up for an eCard for immediate access to the online library. Sign up here:

The library offers many resources for education, information, entertainment and enrichment available through the online library at

Sign up for the weekly eNewsletter with updates and information, "RPL @ Home." Tune in to digital story time with the Youth Service Associates, online book clubs, and video craft tutorials to keep people learning and engaged from home. 

  • Biblioboard: Ebooks and more – no waiting, no overdues!
  • Hoopla: Borrow up to 8 items/month. Music, comics, movies, and books.
  • Libby: Popular ebooks, including Kindle format. Check out up to 25 items at a time.
  • RbdDigital: Over 30,000 downloadable audiobooks - no holds for most items, check out as many as you like. That's right - no limits to how many you check out. New books added monthly. Find some classic ebooks, too.
  • RbdDigital Magazines: Over 80 full-color, full-text magazines. Read on your computer or through the RBDigital app.
  • Audiobook Cloud: a large collection of audiobooks for all ages. Unlimited streaming with no checkout limits. 
  • Romance Book Cloud: a collection of romance ebooks with no checkout limit. 
  • Teen Book Cloud: browse hundreds of free ebooks for teens with no checkout limit and no due dates.
  • Esequels: Online guide to series fiction
  • Novelist Plus: Find your next good read
  • Acorn TV: Acorn TV brings world-class mysteries, dramas, and comedies from Britain and beyond.
  • Indie Flix: IndieFlix is a streaming movie service that offers access to pop culture favorites, box office hits, award-winning feature films, documentaries, and shorts.
  • Pongalo Novela Club: Spanish language telenovelas and translated movies streamed on demand to all popular devices.
  • Stingray Qello: Stingray Qello is the world’s largest collection of full-length concerts and music documentaries streamed on-demand to just about any digital device.
  • FindItVA: Newspaper/magazine articles, ebooks, and more
  • The Great Courses: The Great Courses Library Collection - the world's most engaging professors provide you with an immersive learning experience, covering a wide variety of subjects
  • Learn it Live: Check out a 7-day pass for this premium Health & Wellness channel
  • Learning Express Library: Test prep and training
  • Method Test Prep: Prepare for or improve your ACT or SAT test scores
  • Rocket Languages: 15 languages to choose from, including American Sign Language.
  • Universal Class: Over 500 classes - learn something new today
  • Transparent Language Online: Over 100 languages and growing, including English for speakers of over 25 languages
  • World Book: The encyclopedia you know well including Early World of Learning, Kids version, and a Spanish-language version. You must have a 13-digit or permanent library card with RPL to be able to access this database.
  • Newsbank: Read the Richmond Times-Dispatch and other US daily newspapers. Database includes RTD archives. You must have a 13-digit or permanent library card with RPL to be able to access this database.
  • Gale Legal Forms: Source for divorce, wills, name change, and other legal forms.
  • Mergent Archives: Indexed collection of more than a century's worth of global corporate and industry-related documents.
  • Mergent Intellect: Locate company data and contact info, explore consumer data and demographic groups, or conduct residential searches
  • Mergent Online: Stock and financial on US and international companies. Access: Enter your Richmond Public Library card number.
  • A to Z Database: featuring business info and job seeker resources. 
  • Creativebug: browse thousands of award-winning art and craft video classes taught by recognized design experts and artists. 
  • Tumble Books Kids' Library: K-6 ebook collection offering hundreds of titles with no checkout limits and no due dates.
  • Tumble Math: K-6 collection offering hundreds of mathematics titles with no checkout limits and no due dates. 

The library is adding more resources during this time, so users should check back regularly for updates.

Minority Business Development

OMBD will also offer business consulting and coaching via phone.

All interested parties should contact LaQuiana Bailey (804 718-8077 or or Gale Jones (804 837-9434 or

Multicultural Affairs

The Office of Multicultural Affairs (OMA), is responding to customer calls through their main line 804-646-0145 from 8:30 a.m. to 5:00 p.m.

Customers’ calls include but are not limited to information about resources in Spanish or other languages, connecting and referring customers to partner agencies to receive services or follow up on pending cases.  

The appointments scheduled for the Legal Clinic, conducted every second and fourth Thursday of the month, will be done over the phone.

Customers are encouraged to follow OMA’s Facebook page @RichmondCityOMA, where information and updates about COVID-19 are posted in Spanish and English.

Parks, Recreation and Community Facilities

All Recreation and Parks buildings, including recreation centers, administrative offices and facilities are closed through March 30

Effective Monday, March 31 at 5:00 p.m., PRCF will close all playgrounds and basketball, tennis, and pickle ball courts in accordance with social distancing guidelines. No sunbathing, swimming, or gathering in groups in the James River Parks System is allowed. 

All permits, rentals, recreation programs and activities are canceled. Burials at City own facilities will take place as scheduled. 

Effective Saturday, March 28, 2020, PRCF will close Barker Field, Chimborazo, and the Northside Dog Parks to the public until further notice. Also, traffic gates located within Byrd Park on Strollers Lane, Westover Road, and Trafford Road will be closed on both Saturday and Sunday until further notice. This closure is aimed to reduce vehicle traffic within the park and allow patrons more space to move around.

At this time, all other PRCF parks remain open. Be advised that the amenities in these areas are not sanitized, so use with caution and follow the CDC health and safety guidelines. Parks users should practice social distancing and avoid large gatherings and group activities. 

Staff at PRCF’s Administrative Office will be available to assist residents via phone at 804-646-5733 or email at Staff from the Cemeteries Division can be reached at 804-646-1402.

Planning and Development Review

Permits and Inspections
City Hall Room(s) 108 and 110 will be closed to the public until further notice. The department is attempting to make as many services available to you as possible while keeping the public and city staff safe from potential exposure. 

Permitting & Plan Review: 
Priority permit processing will be given to emergency permit applications pertaining to life safety and/or habitability concerns (e.g., water, sewer, power, and gas) as well essential facilities applications. Plan review services will continue by staff at remote telework locations. Communications with customers will be handled via e-mail or telephone. Plans will be reviewed in the order in which they are received. 

Mail and Fax Services: Drop off and fax related services are not available at this time. Mail-in services are limited to what can be sent via the United States Postal Service (USPS). The department is not able to receive mail from UPS, FedEx or Amazon until further notice. Any documents received by mail will be processed as staffing resources allow.

Residential Trade Applications: The on-line portal will continue to be available at the link below for Residential Trade Permits (Electrical, Gas Piping, Mechanical, Plumbing), Certificates of Zoning Compliance (CZCs) and Plan of Developments (PODs).

Permits Requiring Plan Review: The office will be utilizing Microsoft OneDrive to receive commercial applications and plans electronically. Other services accepted through OneDrive are permit extensions, cancellations, modifications, contractor changes, amendments to the scope of work, responses to plan review comments and post permit revisions. Check back with the office soon for more detailed information and how to register.

Field inspections will resume for all unoccupied new commercial and residential construction projects. Inspections pertaining to life safety and/or habitability concerns (e.g., water, sewer, power, and gas) as well as essential facilities will be given priority status. Inspections within occupied dwelling units are suspended until further notice. Please limit the number of contractors or site representatives meeting an inspector on a jobsite to one.

Third Party Inspections
  • Limited: Customers may use the limited 48-hour third party inspection services for individual inspections when the building official is unable to perform a scheduled inspection within two working days of a request, an agreed upon date, or if authorized for other circumstances in the building official’s written policy. Third party inspections shall be requested, and the inspection reports submitted, in accordance with the City’s official policy. For more information contact
  • Full: Customers may use the third-party program in part or in full to obtain third party inspection and plan review services. This option may be a good option for new projects should the COVID-19 outbreak continue long term. Please see:
Verifying Business Licenses - Please be advised that during the closure of the City due to COVID-19 the below listed individuals are available outside of list of individuals within PDR who have access to MUNIS to verify if a business has a valid business license in the City of Richmond:

Annette Stokes
Customer Service Supervisor Business Unit

Eboni Iverson
Customer Service Supervisor Business Unit

The aforementioned individuals can be reached via E-mail and phone. Also, the door to room 103 is open if you need to speak to either of the above name individuals, Please come in and ask for assistance.  Should you have additional questions or concerns please contact Ms. Weatherless at 804-646-5195.

Property Maintenance Code Enforcement
Citizens can continue to report code enforcement issue within their community by using RVA311 and inspections will be scheduled once the City of Richmond is operational.

Zoning Administration
The Zoning Administration Office is closed to the public.

Applications for a Certificate of Zoning Compliance may be submitted electronically using the Online Permit Portal and will be processed as staff resources allow.

Information about the Online Permit Portal can be found at

Any customer questions should be submitted to

For any request for any Zoning Confirmation Letter, site-related inspection, or other zoning-related information, please e-mail: Zoning Division or

The office will attempt to respond to you and address your inquiry as soon as practical.

Be aware that there are Zoning Administration staff members working on existing submittals and related requests as health and emergency protocols allow.

For other general information or to access the Zoning Webpage, click here: ZoningDivision.aspx

Planning and Preservation
We encourage customers with questions or other needs to email Carey L. Jones at: or call (804) 646-6335. 

A fillable PDF of an application for a certificate of appropriateness is available here: and can be emailed to Ms. Jones. 

Application Submittal: All new Planning and Preservation applications can be submitted via email or via Microsoft OneDrive. The Online Permit Portal will continue to be available at the link below for Plans of Development (PODs):

Land Use Administration
City Hall, including Rooms 510 and 511, is closed to the public until further notice, but communication withLand Use staff is possible via e-mail or telephone.

Limited plan review will continue by staff.

New Land Use Administration applications can be submitted via email or via Microsoft OneDrive. The Online Permit Portal will continue to be available for submitting Plan of Development (POD) applications:

Commission meetings for the month of March have been cancelled and future meetings are subject to cancellation due to COVID-19. Please refer to the city’s legislative calendar for information on meeting cancellations:

Please contact Land Use Administration directly at 804-646-6304 for more information.

The department will continue to monitor and respond to the ongoing status of the COVID-19 outbreak.  Customers are asked to please follow the guidelines and precautions recommended by the CDC as outlined in this link:  

Our staff will be taking common sense precautions to follow the CDC guidelines while delivering permitting and inspection services. This will include refusal to inspect buildings occupied by individuals that have either tested positive, been exposed to, or are symptomatic of the COVID-19 virus.  

Procurement Services

Because City of Richmond government offices are currently closed to the public and non-essential personnel due to COVID-19 mitigation efforts, the Department of Procurement Services has adjusted procedures for hand-delivery of bids and proposals.

Bidders and offerers are encouraged to frequently check the Department of Procurement Services webpage for updates and for any addenda issued by the City for pending solicitations. Bidders and offerers choosing to submit bids or proposals through hand-delivery should allow extra time for delivery of bids and proposals. There could be delays in accessing City Hall for delivery of bids or proposals over the coming weeks. Mail and carrier deliveries (such as UPS and FedEx) are still being accepted at City Hall.

Public Utilities

DPU will continue to respond to all utility emergencies. Non-emergency work will be limited to protect the health and safety of the public and employees. 

All non-emergency work will be evaluated to reduce the impact to residents and rate payers. 

Note: DPU is now able to provide Utility GIS location maps to developers, contractors and other utility companies. 

The Water Resources Team will be providing construction inspections and limited plan reviews for both commercial and residential properties. 

Please continue to follow all CDC recommendations for personal and public safety. For natural gas emergencies, please leave the area, go to a place where the odor is no longer present and call 911 or 804-646-4646.

Customer Service:
For utility related questions residents and rate payers can reach DPU by:
Phone: 804-646-4646

Residents and rate payers can make utility bill payments:
Pay by check:         Submit utility payment by mail using the enclosed envelope with your bill.
Pay by phone:        Please call (804) 646-4646 and select option 2
                                    Please have your account number and zip code available
Pay online:   Visit
                        Please have your account number and zip code available
                        Select “on-line services”
                        Select “Gas and Water”

Development Services and Richmond Gas Works
For utility permit applications 
Natural gas, water and sewer permit applications may be found at:
On-line:   natural gas  water and sewer and natural gas
  on the Public Utilities page under the “permits” tab

Permits may be submitted by:
City of Richmond – Department of Public Utilities
                       900 E. Broad St.
               Room 115
               Richmond, VA 23219     

Land disturbance permits and storm drainage permits can be found at:
under water resources information on the public utilities page
Permits may be submitted by mail to:
City of Richmond – Dept. Of Planning and Development Review
Bureau of Permits and Inspections
900 E. Broad Street, Room 110
Richmond, VA 23219

Public Works

Trash collection will continue. Construction projects and inspection processes for these projects are still on-going.

Public one on one services are closed within city facilities.

Parking enforcement within city limits is now limited to only illegal parking. Time violations will not be fined. Illegal parking is typically parking that obstructs the right of way or endangers public safety. Examples include: parking in front of fire hydrants, blocking accessibility ramps, and obstructing intersections, crosswalks, and bike lanes.

Citizens are urged to contact 311 or use the city website for additional information.

RVA 311

RVA311 will continue to be open normal business hours to answer questions and take citizen requests for non-emergency services. Hour are Monday – Friday, 8 a.m. to 5 p.m. Wednesday hours are 9 a.m to 5 p.m.

Social Services

DSS determines initial and continuing eligibility for various benefit programs, to include those that pertain to basic needs (i.e., food and emergency rental or utility payments). Click here to access the DSS FAQ document. 

Click here to access the Virginia Social Services frequently asked questions resource. 

Update on SNAP Benefits:
As a result of the Families First Coronavirus Response Act of 2020, DSS will begin issuing emergency benefits to most households currently receiving SNAP benefits.

Current SNAP households that already receive the maximum monthly allotment for their household size are not eligible for emergency benefits. Emergency benefits will be provided for March and April 2020 and will increase the household’s current monthly allotment to the maximum monthly allotment for a household of that size. Citizens can submit DSS inquiries and requests regarding services through the RVA311 webpage or call 804-646-7000. 

March emergency allotments were issued after 8 p.m., March 25, 2020.  April emergency allotments will be issued on April 16, 2020. Regular SNAP benefits for April will be issued according to the normal schedule. 

The allotments below can be used to assist citizens in calculating the increase based on household size and regular allotment.

Emergency benefits will allow the household’s current monthly allotment to increase to the maximum allotment for a household of that size as follows:
  • Household size : Amount of money in 48 states (including Virginia) and Washington D.C.
  • 1 : $194 
  • 2 : $355 
  • 3 : $509 
  • 4 : $646 
  • 5 : $768 
  • 6 : $921 
  • 7 : $1,018 
  • 8 : $1,164 
  • Each additional person : $146

Citizens who need to apply for benefits should call the Enterprise Call Center at 1-855-635-4370 or go online. Pending applications, renewals or verifications can be faxed to 804-646-0718 or placed in the drop box at the front of the Marshall Plaza or Southside Community Service Center. 

Citizens needing an EBT replacement card are encouraged to call 1-866-281-2448. If you have questions about your EBT card, call the 24-hour Virginia EBT Customer Service Help Line at 866-281-2448. 

Citizens can submit DSS inquiries and requests regarding services through the RVA311 webpage or call 804-646-7000. Benefit workers will contact citizens directly to conducted interviews by phone. To make a report, citizens are encouraged to call the 24/7 CPS Hotline at 1-800-552-7096. 

Adult Protective Services (APS) staff are available to respond to and investigate allegations of abuse and/or neglect involving the elderly or adults with a disability. To make a report, citizens are encouraged to call the 24/7 APS Hotline at 1-888-832-3858.


The City of Richmond's Office of Sustainability is currently closed to the public. However, staff are working and encourage residents with questions or other needs to email The Office is continually updating the RVAgreen 2050 Virtual Resilience Hub with resources for the Richmond community to increase resilience in a sustainable and healthy with while staying safe at home.

Treasurer's Office

The City Treasurer’s Office encourages customers with questions or other needs to call (804) 646-6474 or email for the foreseeable future. 

All requests will be addressed by appointment only after being screened via phone or email; all requests deemed nonessential will be postponed.