Features include enhanced map views, news alerts, upvoting community requests, easy-to-use mobile apps On Wednesday, March 17, the city will launch an updated version of RVA311, the city’s current customer service and response system, which includes improvements to the   online citizen portal   and completely new mobile apps.   Using the improved web portal at RVA311.com and the mobile app, residents will be able to: Sign up to receive important city alerts and announcements straight to their phone; Use optimized search functions to find the right request type for your needs; Explore requests around the entire city, view request details and check in on request status using a map; Switch to a simple list view if users do not prefer a map; and Turn city services into a team effort, “upvoting” and “following” requests of interest instead of creating duplicate requests.   Also through the new web portal, residents will be able to view requests citywide, in their council district or in thei