Mayor Levar M. Stoney today announced the appointment of Peter Breil as the city’s first director of the Department of Citizen Service and Response. “The Department of Citizen Service and Response was recently created to improve service delivery and enhance citizen engagement, and Peter’s background and experience make him the right person for the job,” said Mayor Stoney. “I am looking forward to the ideas and leadership Peter will bring to this department to help better connect City Hall to city residents.” A Richmond resident for the last 11 years, Breil brings a wealth of experience to the new department, including over 15 years at Capital One and Time Warner Cable, where he served in various leadership roles. He has managed a contact call center and developed customer contact strategies to improve processes and performance. Breil’s knowledge in developing operational metrics, reporting and data requirements will be critical in his leadership of the new department, which will